Blog

How ThinkTime helps you avoid the biggest customer experience pitfall

How ThinkTime helps you avoid the biggest customer experience pitfall
Steve Levy
Steve Levy

Administrator, ThinkTime

29.06.2016

When a customer walks into your business, where are your associates looking? If their eyes are focused anywhere other than that customer, you have a problem. Every retail company has to strike a balance between necessary operational tasks and customer service. There is non-selling work such as training, shelving resets and updating signage that needs […] Read More


Why retailers should embrace the new overtime rules

Why retailers should embrace the new overtime rules
Steve Levy
Steve Levy

Administrator, ThinkTime

23.06.2016

The Department of Labor’s recently-announced change to the overtime law has been portrayed very positively by the Obama Administration, yet met with resistance by many restaurants and retailers. This isn’t surprising for industries that strive to balance operational costs and customer service; indeed, the National Retail Federation estimates the new regulations will cost the retail […] Read More


TSA missing the forest for the queues

TSA missing the forest for the queues
Steve Levy
Steve Levy

Administrator, ThinkTime

24.05.2016

If you live in Chicago or have flown from O’Hare airport recently, you’re no doubt aware of the lengthy lines that have grown around airport security. With complaints about low staffing levels at the TSA desks, passengers are being advised to arrive as much as three hours ahead of their flight times, just to ensure […] Read More


Harvard Business Review examines the engagement gap

Harvard Business Review examines the engagement gap
Steve Levy
Steve Levy

Administrator, ThinkTime

04.03.2015

As president of ThinkTime, I’m always interested to see how perceptions of employee engagement impact today’s successful retail organizations. We’ve spent years developing targeted tools that help corporate offices communicate goals and gather feedback from their stores, and we’ve seen first-hand how powerful a boost in engagement can be in terms of customer loyalty and […] Read More


POPULAR POSTS

Why It’s Time to Work with Help Ticketing Systems

Steve Levy

Does your manager play checkers or chess? Expect it to impact performance.

Steve Levy

TSA missing the forest for the queues

Steve Levy

GET THINKTIME UPDATES

CONTRIBUTORS

Try ThinkTime Today On Us